Posted By: Leslie Carbone (3/27/2009)

Comment: I just received my 3rd replacement ESP7 printer. I will be setting it up tomorrow as I have to go and buy my 3rd set of Kodak ink. I have only been able to print out 3 good pictures since the original printer was set less than 3 months ago. When I spoke to someone in "Corporate" and asked to have the ink replaced I was told you do not replace ink. I have had printheads replaced with each printer replacement and done everything I was told to do by Kodak. When I had to have the first one replaced I was told I had to give a credit card number for Kodak to have on file in case I did not return the defective one. I believe this is ridiculous. After speaking to corporate the last time I was told I would be getting a new one. I waited for the email with the UPS tracking number, did not receive one and called Kodak. After being onhold for over 40 minutes I was told it had been emailed to me. When I insisted it wasn't was then told they were backordered. Then as I was getting annoyed and voicing my annoyance was all of a sudden told it would be shipped that day or the next. Well no email with the tracking number, but I did receive the new one. I am totally disgusted with Kodak. I have been a loyal Kodak consumer for over 7 years. I also was told it would take 5-8 days to receive a new printer. This is so wrong.There is a glitch in the kodak printers. DO NOT BUY ONE.

Posted By: Deb at Kodak (10/20/2008)

Comment: Ms. Feldman: As you know, we are working to resolve this issue. Thank you for bringing it to our attention.

Posted By: Shelah Feldman (10/17/2008)

Comment: I purchased a camera for my daughter's birthday. It has NOT worked since I purchased it. It won't recharge. I've called the customer service line within the 30 day period, they were extremely UNHELPFUL. I've sent it to your designated reapir shop twice. Both times they told me it was the batteries. First, the original batteries came from you KODAK in the box. How odd you would have sent the incorrect batteries. Second, I purchased Kodak rechargable batteries 2 different times to make sure it wasn't the batteries, still nothing. I finally mailed it back & have filed complaints with the BBB. Your consumer advocacy person, who isn't much of an advocate for the consumer, tells me today if it isn't w/in the 30 days too bad. I notified you within the 30 days; followed all your steps, at my own cost and time, with no result. Each step of the way I told your emloyees and agents I wanted a refund. You don't stand behind your products. Telling me I am out of time, which is all your fault when I asked initially for my money back, is ABSURD. Maybe that is the trick to never refunding money or products This entire experience has convineced me I never will buy anything from Kodak again. Ever. In this day an age of watching money, who would buy products that aren't backed up? If the blog I see here that states "Kodak stands directly behind its products" is actually true and not merely words, I want my money back. No more useless communications, mailing to repair people who do nothing.

Posted By: Ron Baird (1/29/2008)

Comment: Greetings Teresa, I was reading through some of the posts on kodak.com and came across yours. Sorry to hear about your experience. Normally, if someone has a problem with a printer, which is unusual, contacting our support team is the right thing to do. For an issue like yours, we ship a replacement overnight so you get it the next day. I hope that by this time you have your printhead and are printing as expected. Truth is, your printer is capable of yielding exceptional results and at a really low cost. Also, I am not sure why our representative suggested the 3-4 day turnaround, maybe because he noted that a weekend was involved. Regardless, Kodak stands directly behind its products. If you continue to have a problem, Teresa, please let me know and I will help you directly. You are going to love your printer.

Posted By: teresa (1/26/2008)

Comment: I am writing today 1/25/08, because I purchased your 5300 all in one printer yesterday 1/24/08. I was very excited about this product, after seeing it on "THe Apprentice". I unpacked and installed my printer and was looking forward to getting my work accomplished with ease, and professionalism. On the second day, today, 1/24/08. I turned on the printer and began work, only to receive an error mesage stating that the printerhead was missing or installed incorrectly. I called customer service and Frank and I attempted to resolve the problem, but to no avail. Frank informed me that there seems to be a problem with the printerhead and he will send me another, but it will take 3-4 days to receive. I cannot begin to tell you how upset and disappointed I am with this product and your company. I was going to return it to the store, but enclosed in the box is a note in RED, stating the product cannot be returned to the store, I need to contact Kodak. So Kodak, I am contacting YOU, and while I wait 3-4 days for this issue to be resolved, I am losing 3-4 days of productive work. I asked Frank if he could overnight this product to me so I could get my work finished over the weekend, but he said that was not possible. I am outraged.....